LiveChat
Developed by LiveChat
Live chat software that helps you talk to website visitors, provide them with amazing customer service and convert them into customers.
LiveChat is a powerful, fast and intuitive app, enabling your sales representatives to contact customers on the website. Help online visitors find what they need and convert them into customers.
LiveChat is available through a web browser and desktop apps for PC and Mac. Operators can chat with visitors on the go with LiveChat for iPhone, iPad and Android.
Key LiveChat advantages
- Increase of sales conversion rate up to 25%
- Instant customer contact with sales people
- Increase of customer satisfaction and loyality
- Stunning looks and social media fanbase generation
Chat Window
Easy to customize and rebrandable chat window. Out-of-the-box style templates.
Traffic monitoring
Track visitors in real time. Automatically invite them to chat if they abandon an order or shopping cart, and save the sale.
Analytics & Reporting
Generate reports for each agent with the number of chats, invitations or time spent with the customer.
Multiple languages
LiveChat works in over 41 languages.
Compatible with all browsers
- Internet Explorer
- Firefox
- Google Chrome
- Opera
- Safari
- Web Mobile
Feature list
Agent application:
- Chat supervision
- Customer message typing sneak-peek
- Proactive invitations with an automated invitation triggering system
- Whispering invisible messages in-chat to aid the sales process
- Access to chat history with returning visitor recognition
- Chat transfers between agents and departments
- Audible and visual notifications
- Customer details including current page address,
- Unlimited concurrent chats displayed in tabs or windows
- Queueing visitors
- Banning of abusive visitors
- Canned responses
- Facebook details and pictures of customers logging in via FB Connect
Customer's window:
- Access from any web browser equipped device
- Typing indication
- Twitter, Facebook fanpage, Facebook Like, Google +1 buttons
- Logging in using Facebook
- Rate Me! system to evaluate performance of agents
- Sending the chat log to your e-mail address
- Pre-Chat surveys
- Post-Chat surveys
- Offline message form if after hours
- Audible and visual notifications of replies
Website monitoring:
- Activity on the website displayed in real time
- Visitor status: Online, Invited, Chatting, Offline and more
- Referring pages
- Keywords
- Visit history
- Browser, language, country, city
- Notifications about new visitors
- Multiple websites supported
Customization:
- Pre-defined chat window templates
- Branding LiveChat with company logos
- Custom color scheme generator
- Chat Buttons, Standard Invitations and Personal Invitations and trigger galleries
- Upload of custom Chat Buttons, Standard Invitations, Personal Invitation and trigger graphics
- Easily customizable your Pre-chat Surveys, Post-chat Surveys and Offline Message forms
- Shared environment of common Canned Responses, URL Addresses and Push Pages
- CRM Integration
- 3rd party apps
Statistics:
- Pre-Chat and Post-Chat Surveys
- Agent availability
- Chat-to-goal conversion gauge
- Queue waiting, queue abandonment
- Google Analytics integration
- Invitations to chats ratio
- Agent performance ratings with avg. chatting time
- Customer satisfaction with agent comparison charts